Sr AI Architect - Conversational AI
Twilio · Engineering
- Location
- Remote - US
- Workplace
- Remote
- Level
- Senior
- Type
- Unspecified
- Posted
- 3 months ago
- Source
- Greenhouse
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What the posting covers
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our…
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings,…
About the job
This position is critical to leveraging Twilio’s massive data ecosystem and unmatched communication scale to build our customer facing AI capabilities, such as Twilio Conversational Memory, Enterprise Knowledge, Behavioral Data Intelligence and many more to…
Responsibilities
In this role, you’ll: Define and drive a long-term AI/ML architectural vision that aligns with Twilio’s business goals, specifically focusing on how data and memory power the next generation of customer engagement. Own the strategic roadmap for Twilio’s ML/AI…
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.…
Required
15+ years of experience in software engineering, with at least 6+ years specifically focused on building and scaling production-grade ML systems at a platform level. Extensive experience with ML Ops and LLM Ops patterns, including designing and implementing…
Desired
A track record of relevant publications at top ML conferences or significant open-source contributions. Experience designing evaluation frameworks that specifically measure context quality Track record of designing and implementing enterprise-scale ML/AI Ops…
Compensation
Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in…
Application deadline information
Applications for this role are intended to be accepted until August 30, 2026 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's…
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