Engineering Manager - Customer Experience AI
Coinbase · Engineering - Managers
- Location
- Remote - India
- Workplace
- Remote
- Level
- Senior
- Type
- Unspecified
- Posted
- 7 months ago
- Source
- Greenhouse
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GoRubySQLGraphQLgRPCKubernetesTerraformKafkaLLMs
What the posting covers
About the company
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be…
What you’ll do
Lead a high-ownership engineering team building Help Center, social support, and agent knowledge experiences. Own end-to-end delivery of self-service discovery, conversational and agentic resolution, intelligent routing, escalation, and human handoff. Define…
Required Skills and Experience
8+ years of software engineering experience delivering customer-facing products or platforms. 3+ years managing high-performing engineering teams, including hiring, coaching, performance management, and team health. Production experience with LLM-powered…
Excerpts only. The employer’s page has the complete posting.