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Staff Software Engineer, Assistance Engineering

Airbnb · Software Engineering

Location
Remote - USA
Workplace
Remote
Level
Staff+
Type
Unspecified
Pay
$204K–$255K/yr (estimated from posting text)
Posted
11 months ago
Source
Greenhouse

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What the posting covers

About the company

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays…

The Community You Will Join

Providing world-class customer service for our community of guests and hosts is a critical mission at Airbnb. The Ambassador Routing & Channels (ARC) team sits within Airbnb Assistance Engineering and is responsible for powering intelligent, differentiated…

The Difference You Will Make

As a Staff GenAI Backend Engineer on the ARC team, you will drive meaningful impact across our core routing and differentiated service programs: Lead engineering delivery on strategic programs that enable intelligent agent matching, personalized support…

A Typical Day

Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness for routing and differentiated service experiences. Lead and contribute across the full development…

Your Expertise

9+ years of software development experience in service-oriented architectures and backend development. Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture. Expertise in designing and iterating on prompt…

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered…

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified…

How We'll Take Care of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in…