Business Systems Engineer, Tech Foundations
Airbnb · Information Technology
- Location
- San Francisco, CA
- Metro
- San Francisco Bay Area
- Workplace
- Unspecified
- Level
- Senior
- Type
- Unspecified
- Pay
- $123K–$145K/yr (estimated from posting text)
- Posted
- 1 month ago
- Source
- Greenhouse
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What the posting covers
About the company
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays…
The Community You Will Join
AirSupport is Airbnb’s global IT Support organization, focused on helping employees stay productive and get the technology support they need. Our goal isn’t simply to handle tickets better — it’s to make more of them unnecessary. We’re transforming the…
The Difference You Will Make
We are looking for a Business Systems Engineer within IT Support, focused on the design and delivery of capabilities that improve how employees get technology help. You will bring a deep understanding of IT Support workflows, employee journeys, operational…
A Typical Day
Own defined IT self-service features and delivery workstreams, translating business needs into requirements and driving them through design, testing, launch, and ongoing improvement. Translate IT Support strategy and priorities into functional and technical…
A Typical Day
Identify patterns across unsuccessful or incomplete self-service interactions and recommend improvements across product functionality, processes, workflows, or knowledge. Independently create clear functional and technical artifacts that support effective…
Your Expertise
7+ years of professional experience in business systems analysis, technical product delivery, systems engineering, solution design, IT consulting, product operations, or a related technology role. 2+ years of direct experience delivering AI-enabled or…
Your Expertise
Proven ability to build trust, manage expectations, and drive alignment across Product, Engineering, Operations, and business stakeholders, including across distributed or global teams. Excellent written and verbal communication skills, with the ability to…
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified…
How We'll Take Care of You
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in…
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