Sr. Manager – Data & AI Support Engineering
Databricks · Support
- Location
- Plano, Texas
- Metro
- Dallas–Fort Worth
- Workplace
- Unspecified
- Level
- Senior
- Type
- Unspecified
- Posted
- 5 months ago
- Source
- Greenhouse
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PythonJavaScalaSQLAWSGCPAzureKafkaSpark
What the posting covers
About the company
P-1388 As a Sr. Manager of the Data & AI Support Engineering team, you will lead and manage a team of Technical Solutions Engineers responsible for driving deep technical resolutions for complex customer issues across Spark, AI/ML, Streaming, and Lakehouse…
Mission
Lead and scale a world-class AI-first Data & AI Support Engineering organization that combines deep technical expertise, operational excellence, intelligent automation and customer-centric support to accelerate issue resolution, improve platform reliability…
Outcomes
Drive AI-first support transformation initiatives that improve resolution speed, case quality, operational efficiency and customer experience. Partner with Engineering and Product teams to operationalize AI-assisted diagnostics, observability insights, and…
Outcomes
Coordinate closely with Engineering and Backline Support engineering, customer experience intelligence teams to identify, reproduce, and report product defects effectively. Act as a strong customer advocate and collaborate with cloud partners to support…
What we are looking for
10+ years of experience designing, building, troubleshooting, and supporting large-scale Data & AI applications using Python, Java, Scala, Spark, or related distributed technologies. Strong work experience of AI-enabled support workflows, agentic AI systems,…
About Databricks
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps,…
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on…
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